How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]

The Risk of Not Having Cloud Backup

It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged. How should you go about choosing […]

Mobile devices in the field

Field workers. You see them every day. And you notice that they, too, use mobile devices, as now more than ever do they need to stay connected with their organizations to stay in business. This is where mobile performance management, a critical factor for any field worker to perform and finish tasks on time, comes […]

3 Surprising applications of blockchain

Most people associate blockchain technology with Bitcoin, the infamous digital currency that rose to fame in 2017. But blockchain technology is not tied to financial transactions, and it’s creating all sorts of exciting opportunities for faster, more secure information exchange — see for yourself! What is blockchain? Blockchain, like the cloud, is more of a […]

Endure tech disasters with external support

Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches. Determine how external support can back you up in times of technical distress. Access […]

Google Drive improves comment feature

Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive. Learn how you can […]

Improve Business Productivity with Cortana

As an entrepreneur, you understand how essential time is. There is always a need to come up with new processes or search for new technology to keep your office organized. If you use Windows 10, you already have an underutilized tool right in front of you. To take advantage of Cortana, you should enable it […]

Fighting ransomware with virtualization

Ransomware takes your data hostage and demands a payment for its recovery. While it may seem like there’s no other choice but to pay the ransom, you should never give in to the hacker’s demands. Before the next wave of ransomware comes around, it’s important to protect your business with virtual disaster recovery solutions. Virtual […]

Why UPS is necessary for network equipment

Fire, flood, storm, and other disasters can lead to power failure and productivity loss. Using uninterruptible power supply (UPS) for computers ensures you never lose unsaved work, but without internet, you’re practically crippled. To avoid that dilemma, we highly recommend using UPSs for your networking equipment, including cable modems, wireless access points, and routers. UPS […]

Big gains for small-business IT in 2017

How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past. Look no further than our recap of last year’s most […]

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