One of the most overlooked aspects of customer experience is the on-hold experience. When clients are put on hold during a call, businesses often miss the opportunity to engage and impress them. Fortunately, by making the most of the following Voice over Internet Protocol (VoIP) features, you can turn those moments of waiting into valuable […]
Microsoft Loop is a productivity tool that lets you collaborate with your team more efficiently. It works seamlessly within Outlook and Teams to keep everyone on the same page. Loop’s unique approach to collaboration makes it easy to organize information, discuss ideas, and stay on top of tasks. In this article, we’ll explore how to […]
Google Chrome has become one of the most widely used web browsers worldwide because of its ease of use and speed. However, as with any software, it can slow down over time. Luckily, there are several speed hacks you can use to make Google Chrome faster and more efficient. Disable unused extensions Extensions are third-party […]
As a small- or medium-sized business (SMB) owner, you understand how challenging it can be to keep your company afloat. While you may have a solid business plan, unexpected events such as natural disasters or cybersecurity threats can disrupt your operations. This is where a business continuity plan (BCP) comes in. In this article, we’ll […]
Windows Hello is a feature that was introduced with Windows 10 to make logging in to your device easier and more secure. With Windows Hello, you can use biometric authentication methods or a PIN code to access your computer. Windows 11 has brought a few changes and improvements to Windows Hello that make the login […]
Bring your own device (BYOD) arrangements have become increasingly popular in today’s workplace, enabling employees to use their personal devices to access work-related applications and data. However, BYOD also presents a security risk, as personal devices may not be as thoroughly protected as corporate devices. Hence, it is crucial to increase BYOD security to ensure […]
A piece of technology that claims to cut your expenses in half may seem too good to be true, and often, it is. But this isn’t the case with Voice over Internet Protocol (VoIP). Its promise of significantly reducing phone expenses is real and well-documented. However, VoIP systems aren’t perfect, and you’re bound to experience […]
In the digital age, businesses and organizations have a variety of collaboration tools at their disposal. With so many options available, it can be challenging to determine which tool is best suited for specific tasks and goals. Three commonly used tools in the Microsoft ecosystem are Groups, Teams, and Yammer. While all three offer collaboration […]
Businesses have always relied on enterprise resource planning (ERP) systems to consolidate and organize information throughout the organization. Although on-premises solutions help businesses operate more efficiently, they have some limitations, particularly in cost, agility, and maintenance. Cloud-based ERP systems address many challenges associated with on-premises solutions and offer several advantages over their on-site counterparts. So, […]
Disasters can strike at any time, putting your valuable data at risk and dealing catastrophic damage to your bottom line. But by following a few simple steps in creating a disaster recovery plan (DRP), you can safeguard your business from data loss events and ensure that your information remains secure in the face of any […]
