Your small business can benefit from tools that track location and position GPS has lately become a near ubiquitous feature in many mobile devices such as car accessories and smart phones. GPS, which stands for Global Positioning Systems, is primarily a navigation system enabled by satellites in orbit around Earth that transmit positional information to devices with a GPS receiver. The system was originally set up by the US government for military or government purposes, but now has been opened up for private use as well. Because GPS is so pervasive and inexpensive to use, there have been a host of applications providing innovative ways to use the system. Today, GPS is instrumental in activities such as navigation, tracking, mapping, surveying, communications, and recreation – as well as many other activities for business and commerce. For many businesses, including small establishments, GPS can be used to boost the bottom line in a number of ways. Here are some of them: Track key assets in the field. Businesses can use GPS to track the location of people and items in the field such as delivery trucks, important packages, field stations, personnel, and more. This allows businesses to more easily monitor movement – and to better control cost and security (such as routes taken and stops along the way) as well as provide key information in real time that may be of value to partners and customers (such as the location of their shipment). Improve speed. By knowing where your people and assets are at any time, you can potentially improve the speed of decision making and response time – especially in areas such as product delivery or resource redeployment. Increase efficiency and optimize resources. Businesses in industries such as logistics and distribution can use GPS to make sure that trucks and personnel are following the proper and best possible routes – optimizing fuel expenses, minimizing maintenance and repair costs, and eliminating idle time. Businesses can also use GPS to eliminate costs associated with maintaining paper logs and the back-and-forth communication expenses associated with them. GPS has the potential to increase the productivity of your business in a big way by providing real-time, dynamic updates on the location and status of your key investments at any time. Contact us for ideas and help in implementing GPS in your operations today.

One technique scammers use to bully users into downloading malware is to launch repeated popup attacks prompting users to download their “antivirus” solution. It’s important to stay safe and keep a level head so you don’t get victimized. The modus operandi is this: say you’re browsing a random website, and a message suddenly pops up warning that your computer is infected with a deadly virus and you need to go to their website and download the proper antivirus software. If you close the window, another appears, saying the same message, and this happens over and over again until you visit their site. Naturally, the antivirus they want you to download is fake. The file is usually some sort of malware that doesn’t solve your problem, but compounds it. The key is to address this without having to download anything or visit any suspicious sites. When the popup problem, well . . . pops up, simply press ALT+F4 on your keyboard to force your browser to close, or go to the Task Manager (CTRL+ALT+DEL) and close your browser there. That usually does the trick. Of course, you will need to start a new browser session or else risk going back to the same site the popup attack came from in the first place Another technique scammers use to deceive users into going to their websites is to use a hot news item or trending topic as a lure to get you there. To avoid this, just notice what website you’re going to before you click a link, and only go to websites and news websites that you trust. It’s admittedly a bit of effort on your part to avoid getting scammed or hacked, but it’s a lot more inconvenient if your system becomes majorly messed up by malware. If you want to know more about staying safe from rogue antiviruses and other forms of malware, give us a call and we’ll be happy to discuss genuine antivirus protection with you.

Erratic by nature, disasters (natural or man-made) can happen anywhere at any time, and often with little or no warning at all. Planning ahead is imperative to ensure that your business can get back to normal operation as quickly as possible, with minimal loss and damage. Small to medium-sized businesses usually think that disaster plans are only important for large enterprises. However, these days even small businesses can’t afford to operate without a disaster plan. Plus, recent technology innovations make disaster planning reasonably priced for virtually every business, regardless of size. For any business owner, three objectives exist for disaster planning:  1) the assurance of never losing critical information, 2) reducing downtime when emergencies happen, and 3) quick recovery after a loss of data. These three objectives translate into three IT services: Backups The process of protecting your data by copying it to a secure device so that it can be easily and and quickly recovered in case of loss. Disaster recovery The process of reinstating crucial business data and procedures after a disaster happens. Business Continuity A carefully constructed plan that specifies exactly how your company will recover and re-establish disrupted functions after disaster strikes. Of these three tasks, Business Continuity is the most comprehensive since it entails much more than a simple discussion of IT matters—it’s a thorough, systematic action plan. And though you definitely need to consider protecting your IT infrastructure and data, you must also consider what you and your staff should do if a disaster occurs. Is there a meeting place where your staff could gather in the event of a building evacuation? Do you have a plan to get in touch with all your staff and their emergency contacts to relay important information? Is there a way for you to communicate with customers to advise when you’ll resume operations? What will you do if one of your main dealers experiences a disaster? The significance of these three services should never be taken lightly, but unfortunately many small and medium-sized businesses ignore them.  Why? Simply because when people think about disaster, the first things that pop in their minds are earthquakes, floods, and fires, and they figure there’s a low chance of those happening. But remember that there are also human-induced disasters such as hackers, unhappy employees who sabotage, and employees who thoughtlessly erase important data. Any of these could easily happen to you. You may already have a backup system in place, and perhaps, you have all three—backup, disaster recovery, and a business continuity plan. However, since business goals and technical environments constantly change, your plan requires regular assessment to ensure it’s still accomplishing all your needs. We can assist you in evaluating your existing disaster preparedness or suggest options if you don’t have plans yet. Contact us now for more details on how we can help you.

As the social networking phenomenon continues to grow, not only for personal use but for business purposes as well, business email staple MS Outlook now allows for integration with popular social networking websites. Outlook has long been the staple in many business communications – it is truly one of Microsoft’s feats of genius given how prevalent it is in professional correspondence between businesses and organizations today. In order for the platform to conform and adjust to current norms, the people behind MS Outlook have now integrated social networking into the entire system through what they call the Outlook Social Connector (OSC). What the Outlook Social Connector basically does is enable the user to connect his or her email account with his or her LinkedIn, Facebook, MySpace, and Windows Live accounts. You’ll be able to receive updates from these social networking websites through MS Outlook. Outlook Social Connector is compatible with versions of MS Outlook beginning with 2003 and up, and boasts features such as adding friends into social networking websites through the new Outlook People Pane, as well as receiving updates from friends and contacts whose email address is also listed in their social network account. Also, like a social network, the OSC allows you to set privacy settings and select the kind of information you want made public.

CRM service providers are beginning to realize the value of social networking and are beginning to integrate similar features into their services. With the popularity of social networking mechanisms and websites continuing to grow, more and more businesses are adapting their service offerings to include features that are linked into common social networking websites / platforms such as LinkedIn, Facebook, Twitter, MySpace, and the like. Some are even developing their own features that mimic social networking functions applied specifically for their own customer base – and many are doing both. CRM, or customer relationship management, services especially are seeing the vast potential of tapping into the social networking phenomenon. With the goal of CRMs being to establish and nurture a company’s relationship with both existing and potential clients, it is only logical for such service providers to use a platform that boasts billions of interactions daily. Microsoft CRM, for example, has integrated third-party applications such as social media accelerators, social network developers, and the like that enable businesses to develop and use social media platforms, both internal and external, for their own purposes and strategies. Using social networking – both through developing their own apps and / or integrating with existing ones – CRMs are able to get a better and bigger sense of current and possible client bases. Interaction goes much faster, is much more real-time and genuine, and feedback is easier to gather. Small and medium-sized businesses are especially benefitting from these developments, since their client bases are much smaller and thus much easier to manage and keep track of through the social networking medium.

VoIP is now within reach for everyone – including small businesses. The same network that handles the flow of data such as web access and email can also accommodate voice as well. A few years ago, Voice-over-IP (VoIP), or Internet telephony, was touted as the next big wave in technology. For many businesses – especially geographically distributed ones – VoIP provides a way to dramatically reduce the cost of communications and maximize investments already made in their network infrastructure. In addition to saving money and using resources more efficiently, VoIP lets employees be more productive and efficient by giving them the ability to receive and make calls anywhere with a data connection. VoIP also reduces the complexity associated with managing multiple networks and devices for communication. Companies can set up their office network so that each employee can use a single device, such as a computer or a smart phone, to handle everything from email, chat, messages, fax, and more. Finally, VoIP enables real-time collaboration when used with video conferencing and screen sharing applications. All this used to come with a big price tag, but that’s no longer the case. With the great strides made in technology the last few years, VoIP is now easily within reach for many businesses – large or small. The range of choices include free, downloadable software that allows users to make free calls over the Internet from PCs or mobile devices, as well as services that can be used and accessed from your web browser, your favorite email service or software, and even old-school analog phones as well! VoIP is certainly a technology that has come of age. It’s cheap, ubiquitous, and easy to use, and all businesses would do well to add VoIP to their toolset for substantial cost savings and greatly improved efficiency and productivity. Looking for some guidance in adding VoIP to your toolset? Give us a call – we have answers!

JavaScript is a very popular programming language used in many websites, making your web experience more dynamic and interactive. However, hackers can exploit JavaScript and use it to infiltrate your system. It makes the web experience very dynamic, enhancing the interactivity of many websites – you’ll see it everywhere, from Facebook to the most obscure sites on the web. Another reason it’s popular is that it’s compatible with all browsers, from Internet Explorer to Mozilla and even Mac’s Safari. Unfortunately, this popularity and wide range of use also makes JavaScript a tool that hackers and other unscrupulous programmers can use to infiltrate and hack into a system. The attacks can be simple or complicated, ranging from simple spam to more elaborate scams. The degree simply depends on the purpose of the script’s designer. What’s more, a quick visit to an infected website can trigger an attack, if your browser is enabled to allow JavaScript to execute from that site. The good news is that you can protect yourself from these kinds of attacks. Simply block JavaScript from executing from sites you aren’t familiar with – better safe than sorry. For Internet Explorer , go to Tools > Internet Options > Security, and set your bar to High. You can also input a list of trusted sites. For Firefox users, a free application called NoScript gives you control over which websites can execute JavaScript on your browser. Google Chrome users can select a universal disabling of JavaScript from all sites, and then add a list of sites exempted from the ban. Other browsers also have options to either disable JavaScript execution or prompt you for permission before the script is run from any website. You should also be particularly wary of JavaScript attacks originating from malicious PDF files. Antivirus and security firm Symantec reports that almost half of all web-based attacks come from infected PDF files. You can disable JavaScript in Adobe Acrobat Reader by selecting Edit > Preferences > JavaScript, and then removing the check on “Enable Acrobat JavaScript”. It might seem inconvenient to guard yourself from these sorts of attacks, but in the long run it pays to keep your system secure. If you want to know more about keeping your system clean and safe from attacks, give us a call and we’ll be happy to help you develop a customized plan that meets your particular needs.

Utilizing IT Managed Services allows entrepreneurs to concentrate on their company’s core competencies, resulting in an increase in productivity which translates to increased revenue. The term Managed Services is defined as “the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations”. ( http://en.wikipedia.org/wiki/Managed_services ) While large corporations regularly choose this technology solution, many owners of small and medium-sized businesses are still hesitant to go this route. Here are some reasons Managed Services can benefit all sizes and types of business: 1.    IT is an integral part of most businesses. Especially in recent years, the business world has become increasingly dependent on IT. Almost all businesses rely on some sort of technology. With this increased use of IT comes an increase in problems and outages – and even loss of data – all of which result in loss of productivity. 2.    Faulty or under-supported IT causes costly downtime. Small, in-house IT departments of one or two people are usually not able or equipped to handle occasional IT breakdowns, and employees must call on somebody else for help, sometimes resulting in hours or even days of lost productivity. This downtime greatly affects the bottom line of your business. 3.    Technology is constantly improving. Improvements in technology are continuing at a rapid pace. Equipment is upgraded and new specialties in IT are emerging. Small to medium-sized businesses are not equipped to keep up with these constant changes. 4.    IT Managed Services provide state-of-the-art solutions. Managed Services providers are experts in the field of technology, and bring knowledge and experience in the latest solutions to your business. And taking advantage of scale of economies, the Managed Services model gives you access to affordable state-of-the-art technologies previously only available to large enterprises. 5.    Many businesses involve special compliance requirements. Even small to medium-sized businesses can have complicated compliance requirements, but most owners do not fully understand how to comply with these regulations. Many Managed Services providers stay current on these regulations and requirements, and can help you translate them to your technology needs in order to stay compliant and avoid fees – and possibly worse. 6.    IT Managed Services cost less in the long run. With today’s economic downturn, IT budgets have been slashed in most companies. But bear in mind that businesses still depend heavily on IT, and work increases as resources diminish. This can bring about low morale for employees and lost productivity – and ultimately customer satisfaction suffers. While IT Managed Services may cost more in the beginning, lost productivity and lost customers cost a lot more. The question is, are you an expert in IT? Most entrepreneurs aren’t. If you want to concentrate on your company’s core competencies without having to worry about your IT infrastructure, outsource your IT services to a reputable Managed Services provider.

Internal social networks help when you need to cascade and disseminate information within the company, but you also need the right policies and management to use these networks right. One of these purposes is the creation of internal social networks which, in a nutshell, improve communication and information sharing within the organization. While some may worry about how employees will behave when such a mechanism is put in place, the results have generally been positive – employees view internal social networks as an extension of the workplace, and as such are usually at their best (albeit informal) behaviour. Still, it is wise to have a policy in place that governs the use of your internal social network. Experts suggest drawing from existing IT / email / external social networking rules that are already in place, and simply extending and adjusting the policy to include points specific to the use of the internal social network. Also, it’s a good idea to consult a lawyer to avoid any legal obstacles or problems in the future. Experts also recommend that department heads be given administrative duties in the social network, since smaller companies can ill afford to hire a person to manage it full time. So in the same way that a marketing manager, for example, handles the marketing department, he/she can also moderate discussions and topics within the social network that pertain to marketing and related issues. Overall, internal social networks provide many benefits to companies that use them, but proper management and handling is needed. Always remember that unlike external social media platforms, internal ones are directly under your control and are a part of your organization – use them well in order to better and more efficiently achieve the goals you’ve set for them.

A new threat to computer security has been discovered in which tab browsing vulnerabilities are exploited to fool users into divulging passwords and other sensitive information. Dubbed as “tabnabbing”, the vulnerability was discovered by Aza Raskin, the creative lead for the Mozilla’s Firefox browser and co-founder of Songza, a music search engine and jukebox. Tabnabbing fools users into entering passwords and other sensitive information when an unselected tab in your browser appears to transform itself into a lookalike for a familiar website. You are then prompted you to re-enter a username and password, which in turn passes that information along to the hacker. Incidentally, Raskin’s blog post on the topic ( http://www.azarask.in/blog/post/a-new-type-of-phishing-attack/ ) demonstrates how the website can “change” into a lookalike. Both Mozilla Firefox and Google are vulnerable to this type of attack, which is classified as “phishing” – a scam where users are tricked into entering login information into fraudulent websites masquerading as legitimate ones. Fortunately, there have been no instances – yet – in which tabnabbing has been used in phishing attacks, but Raskin says that he is “aware of other researchers and toolkits extending and expanding tabnabbing”. However, it’s very likely that phishers will be looking for ways to exploit tabnabbing soon, and are currently no fixes or patches released. One way you can protect yourself from tabnabbing is to make sure that your browser has the proper anti-phishing features installed. It’s also important that your website is updated with the latest security features since many phishers like to exploit websites running old version web software, which they use to host phishing sites. If you want to know more about keeping your system secure from the latest malware and security threats, please don’t hesitate to get in touch with us and we’ll be happy to sit down and discuss security options that fit your needs and requirements.