A recent study by IT security firm Symantec shows that at least half of SMBs lack the proper security for their systems, which puts both them and their clients at a grave disadvantage. It seems that despite the risk, many SMBs (small and mid-sized businesses) are not taking security seriously enough, according to a recent survey by security giant Symantec. The study reveals that many SMBs lack a security or disaster-preparedness plan. The risks are real enough, with an SMB standing to lose somewhere in the ballpark of $12,500 PER DAY when operations are interrupted because of security breaches or malware attacks. According to Symantec, of the 1288 SMBs they surveyed worldwide, about half have no security or disaster-preparedness plan whatsoever. Of that 50 percent, 36 percent intend to get or create a plan in the future, while the remaining 14% have no plans on their agendas whatsoever. With these figures, it’s hardly surprising that the study also found that many SMBs only act when it’s too late – which causes not only lost revenue for them, but for their clients as well. More than half of the surveyed SMB clients – 552 – said that they have had to switch providers due to unreliable and irresponsible service. Numbers do not lie: security is more important than you might think. Don’t wait until the last minute to find out just how essential it is before enacting a security plan of your own – for your sake as well as that of your clients. Having the right kind of system in place is vital to keeping your operations smooth and efficient, as well as enabling you to better respond to your clients’ needs. If you want to know more about implementing the proper security and disaster-preparedness protocols for your business, please contact us and we’ll be happy to sit down and create a customized plan that will meet your specific needs and requirements.

The growth of technology in the business environment has been a boon, but it also gives departing employees many methods of taking data with them. In the past, they used CDs; today, they can copy files to a portable USB storage device, email them, or even use a smartphone. Here’s how you can protect yourself. Remember the days when employees kept important information in paper files? They are long gone. According to a study conducted by the University of California at Berkeley, almost all of today’s new information is stored electronically. And that could mean trouble for your company when an employee resigns — because electronic documents are both easy to copy, and portable. That makes them more prone to theft than paper documents. Case in point: In August 2009, DuPont filed a lawsuit against a research scientist who allegedly stole more than 600 files by copying them to a portable hard drive. And that wasn’t an isolated incident; another DuPont research scientist was sentenced to an 18 month prison term for stealing proprietary information worth $400 million. Think employee data theft doesn’t apply to your type of business? Think again. A 2009 study conducted by the Ponemon Institute found that data theft is rampant in the business world. According to the study, 59 percent of employees who quit or are fired take confidential business information with them. And when the employee works in IT, the access to confidential data is even greater. A 2008 study by Cyber-Ark Software found that almost 90 percent of IT employees would take sensitive company data with them if they were laid off. The lesson: When employees leave, you must take steps to protect the electronic information they have access to. This may include customer information, financial records, trade secrets, intellectual property, and email lists, to name just a few items. We recommend that when an employee leaves, you prevent his or her account access, set the account for immediate review, save any necessary files (which may involve consulting with other departments for verification of documents), then delete the account. In addition to protecting data, this will also optimize server space and open up more storage space for the company. While some employees might argue that they need access to their personal files before departing, and you may grant such access (supervised, on a case-by-case basis), it is not required; any of the information that is located on a company computer is company property. In a sensitive situation it’s always good to let us know ahead of time so we can help you prepare for a well-managed and secure transition.

Did you know that typing “about:” plus another word in Firefox will allow you to view special configuration information of the browser — some of which you can actually tweak and customize? To try it, type “about:” to show general and version information. Try “about:cache” to view the browser cache, or “about:plugins” to show plugin information. If you are feeling adventurous, try “about:config” to show the browser configuration settings (but be careful when changing settings here). And for some extra fun, type “about:Mozilla” to see a special things provided by the developers. To try it, type “about:” to show general and version information. Try “about:cache” to view the browser cache, or “about:plugins” to show plugin information. If you are feeling adventurous, try “about:config” to show the browser configuration settings (but be careful when changing settings here). And for some extra fun, type “about:Mozilla” to see a special things provided by the developers.

We often send out highly sensitive, if not confidential, information through our email accounts such as banking information, passwords, pictures, and more. But how many of us actually take time to make sure the emails we send out are secure? Here is a guide for keeping your email away from prying eyes. Encrypting email is relatively easy with today’s software. Usually it involves the use of a public key and a private key. The public key is available to everyone, and if you want to send someone an email message you would use that person’s public key to encrypt that message. That person in turn would use his private key, to which only he has access, to decode that message. Software such as the latest versions of Microsoft Outlook supports this feature , and even flags you if the recipient’s email software does not support encryption. Some systems take it a step further by allowing you to digitally sign your emails, so that other people can verify that it is you who actually sent the email and not someone else. This is especially important since hackers sometimes spoof or impersonate the identities of others to fool unsuspecting users. If you are interested in finding out more about email encryption and security, contact us today to find out how we can help make sure your messages are safe and secure.

The 8.9 magnitude earthquake off the eastern coast of Japan was not a local event; it triggered a tsunami warning for Southern California, impacting many American companies — and reminding all of us just how important it is to have a Business Continuity Plan. What Japan Can Teach Us about Business Continuity When a powerful earthquake rocked northeast Japan in March 2011, the impact was felt across the globe — a powerful reminder of how important disaster recovery plans are to all businesses. You may think of disasters as being relatively rare events, like earthquakes—but however rare in any one location, events such as these can have an effect on many other locations. Case in point: According to Bloomberg, at least 35 companies derive 15 percent or more of their sales from Japan. Among them are Aflac (an insurance company), Rambus (a memory-chip interface manufacturer), and Coach (a retailer). For example, Japan generated about 75 percent of Aflac’s 2010 sales. American ports and shippers were also affected:  the Port of Los Angeles temporarily suspended the transfer of hazardous materials and bunkering fuel operations. The point is that disasters, whether acts of nature or man-made mishaps, can strike unexpectedly at any organization. Recovering from a catastrophe can be very demanding, expensive, and time consuming — especially for those who haven’t taken preventative measures and preparations. What can you do to prepare? Develop a Business Continuity Plan (BCP), which will enable your business to resume normal operations after a significant data loss or network downtime due to natural disasters, sabotage, theft, or equipment failure. Even if you already have a BCP, it’s important to make sure that your plan is flexible and scalable, and can adapt to the natural changes that your business undergoes. For example, software and hardware installations, updates, and modifications are an important part of business continuity planning. Your data should be properly and regularly backed up, and you need storage and recovery systems and procedures that are continually updated with changes that constantly occur in your IT. In addition to having a flexible and scalable BCP, you also need a highly skilled IT staff that is up to speed on the importance of backup and recovery of data. It’s important that this staff is properly trained to implement your BCP in the event that your business experiences a major data loss. Unfortunately, companies routinely suffer significant data loss because they discover the errors in their systems too late — usually while trying to recover the data. Your business is important to you — and to us, too. We’re here to help you create or fine-tune a BCP that is best suited to your unique business needs, as well as prepare and assist your staff in implementing the plan should it become necessary. Contact us for more details.

Microsoft has made business operations much simpler and more accessible through the new Windows Small Business Server 2011. Packed with enhanced features and improvements, it is a must for every small business. Microsoft has released an upgrade to its Small Business Server Platform – Windows Small Business Server 2011 Standard. Based on the Windows SBS 2008, it carries most of the easy-to-use features that have made it a standard in many businesses, plus several new features that make it a much more efficient and effective business tool. Some key features of Windows SBS 2011 Standard include: the ability to recover files with automatic backup in case files and documents get compromised or lost; the ability to share documents and files from a central hub; access to information both in and outside the office; and new business software and application compatibilities. Microsoft has also made the migration of data and other information from the old platform much easier, based on input from partners who tested the software during the beta phase of its development. Other major changes that Windows SBS 2011 addresses are upgrades to both the Exchange Server and SharePoint foundation, as well as the SQL server. The upgrade also provides better remote access and better security, as well as an easier-to-use internal website that serves as a hub for users and clients to access information and data. If your business is running Windows Small Business Server 2008, it might make sense to upgrade. If you would like to know more about how this upgraded platform can help your business, please contact us and we’ll be happy to provide a free assessment of your options.

If you share your computer with other users or manage the computers in your home or office, there are times when you may want to restrict users from changing folder options, such as making Windows system files visible which are invisible by default or showing file extensions. To do this, go to the Windows Start Menu and click on Run . Type “regedit” to launch the windows system registry tool. Next, go to: HKEY_CURRENT_USER / Software / Microsoft / Windows / Curre ntVersion / Policies / Explorer. It may be a good idea to backup your registry at this point . After creating a back-up, double-click on NoFolderOptions and set its value to 1 . After doing so, users will no longer be able to edit Folder Options.   To reverse, set the value back to 0 .

Businesses are constantly looking for ways to maximize productivity and minimize costs without compromising the quality of their output. One of the simplest ways you can go about this is through creating a paperless office. As companies are not only being more conscious of the environmental impact of how they do business but also of how they can create a much more efficient and productive system for operations, one trend that has emerged over the years is the move towards making offices use less paper. While this may seem like a small issue, it actually impacts your business more than you might think. Just calculate the cost of buying paper for your entire business over the course of a whole year. A transition to a paperless office can not only save money, but can also affect operations by making things much more convenient and efficient. Here are some advantages of going paperless: 1.  Cost effectiveness Going paperless significantly reduces costs spent on buying not only paper, but also costly printer consumables such as toner and inks. You also lessen the overall usage of your printers, reducing maintenance and repair costs and increasing the lifetime of your printer. 2.  Neater and greener One of the most obvious advantages of going paperless is that it makes everything much neater. Remember those messy IN and OUT trays you couldn’t make heads or tails of? All gone. And with less paper to throw away, there’s also less waste. Plus, it’s much more environmentally friendly – using less paper, disposable printer consumables, and electricity means you’re doing your part to have a green office. 3.  Save space Storing paper requires file cabinets, and file cabinets take up space. In one example, a company converted the massive documentation they were required to archive to digital copies, and eliminated an entire room of file cabinets. They were then able to use that valuable square footage as office space for a new salesperson. 3.  Better security A paperless operation also enables you to better secure the data that you store. For example, you can set limits on the kind of data and information that is available to employees and workers based on their position and job description. Unlike file cabinets that can be broken into easily, causing possible theft or lost, storing data and information electronically not only makes it much more difficult to obtain that data, but online backups also give you a contingency in case of unforeseen circumstances or natural disasters that can compromise your data. 4.  Better productivity Electronic storage and data management allow authorized employees to have access to information faster and more efficiently. A simple query or search term allows employees to find what they need in a jiffy, allowing them to get their assigned tasks done faster. With well organized file sharing and other document collaboration options, your people can get the documents they need in real time. 5.  Telecommuting and remote working Enabling your team to work from home and while on the road is a key to productivity and keeping your company nimble. However, when you’re out of the office nothing is more frustrating than not having access to a document you need to act on. When your documents are in digital format, you and your employees have the information and documents they need at their fingertips to keep moving forward. Different businesses need different systems and approaches to going paperless. If you’re interested in a paperless office, please contact us and we’ll be happy to present a solution that best meets your unique requirements.

Do you have a Gmail account but prefer using Outlook to access your email? You can configure your Gmail to behave like a normal mailbox so that you can download it using your favorite desktop or mobile client such as Outlook. You can then access your mail offline, and use tools you already use with Outlook, such as Outlook’s mail formatting features and MS Office integration. Here’s how: 1.       First set up your Gmail account for POP or IMAP . If you use other Outlook features such as Tasks and Notes, consider using Google App Sync for Outlook instead. 2.       In Outlook, add a new email account.  Remember to use your email address when setting up your account (including ‘@gmail.com’ or ‘@your_domain.com’). For the exact steps, follow the instructions here . 3.       Are you using a mail client other than Outlook? Check out instructions from Google here .

With hackers and electronic thieves constantly on the lookout for the latest exploits and security breaches they can take advantage of, it is comforting to know that there are also people behind bold initiatives to make our web experiences much safer. If you think hackers are the only ones doing their research to release newer and scarier viruses and malware on the web, think again. It is comforting to know that there are also very capable people doing what they can to make the internet a safer place – like Professor Dawn Song, associate professor at the University of California at Berkeley and MacArthur Foundation fellow. In a nutshell, Professor Song has been looking at different ways to make the internet experience more secure. Her two initiatives – WebBlaze and BitBlaze – are aimed toward developers who want to create better and much more secure programs and applications. WebBlaze is a compilation of different strategies from Song and other like minds who tackle different problems and solutions in all sorts of platforms, and BitBlaze is an analysis tool for malicious software. While we won’t go into too much detail (it involves very complicated math), the gist is that Song and her colleagues are drawing up some very solid solutions to constantly evolving security issues on the web. It’s exciting to see developments like these in the security industry. As threats continue to evolve, so does the means through which they are fought. The more we use the internet and the more the online experience becomes integral to the day-to-day operations of businesses big and small, the more important securing your data and information becomes. And because of efforts such as Professor Song’s, we can expect security programs to be much more effective and efficient as time passes. Know more about BitBlaze and WebBlaze Learn more about Dawn Song here If you are looking to assess and beef up your security systems, we’d be happy to sit down with you and take a look at improvements that can make your business and your data much more secure.